Day 1 - AM
-
Conflict and Healthcare
-
Welcome,
Introductions
-
EX1 - Alligator
River 1
-
HC1 - The
Nature of Healthcare: Systems Analysis
-
RP1 - Billing
Practices 2
-
CR1 - Conflict
and Intro to IBN
-
Introducing
Briarwoods
-
HC2 Language
of Conflict
-
SG1 - Setting
and Agenda / Looking at Interests
-
Negotiation
exercises
-
RP 2 - Willie
Osler's Cousin
Day
1 -
PM
Communication Standards
-
Telling
our Stories / Homework 3
-
EX2 Building
Healthcare Solutions
-
HC2 Language
of Conflict
-
CR2 - Legitimate
Standards
-
SG2 - Using
Legitimate Standards to Resolve Differences
-
RP3 - Healthcare
Merry-Go-Round
-
Communication
exercises
-
Feedback
and Debrief
Day
2 -
AM
Collaborating
to Generate Options
-
Stories/successes
-
EX3 Who
gets the lung?
-
HC3 Uneven
healthcare tables
-
RP4 Drug
Seeking Behaviour - or not?
-
CR3 Dispute
Resolution Continuum
-
Group exercises
-
HC2 Language
of Conflict
-
CR4 Generating
Options and Counting Camels
-
SG3 Generating
options for mutual gain
-
RP5 No more
room at the inn for Ethel
- Communication
options game
Day
2 -
PM
Responding to Healthcare Error
-
Stories
/ Homework
- EX4 Inactive
listening
-
RP6.0 Helen's
dilemma
-
HC4 To Err
is Human
-
RP6.1 Harold's
dilemma
-
HC5 Challenging
Conversations
-
EX4 Healthcare
Prisoner's dilemma
-
CR5 BATNA
-
SG4 Finding
common ground
-
Feedback
and debrief
-
Reception
Day
3 -
AM
Putting it All Together
-
Stories
and successes
-
RP7 Showdown
in the ICU
-
CR6 Mediation
process: tactics/strategies/styles
-
SG6 Mediating
Briarwoods
-
Debrief
-
CR7 When
the People are the Problem
-
Mediation
exercise
-
HC6 Healthcare
CR Speed Bumps
-
Feedback/Graduation
Day
3 -
PM
ADR Works in the Real World!
-
Problem-Solving
Lab - Analysis and discussion of concrete problems participants
are encountering in their workplace. Examples from homework
will form the basis of most of the discussion. Faculty and mediation
mentors will be present, and participants will be encouraged
to use brainstorming, option-building and problem-solving techniques.
Lessons of ADR will be applied to concrete healthcare system
problems.
-
Taking it
all home
- Final evaluations
and feedback
1 The exercises will involve active participation
in re-shuffled groups focusing on particular problems, with subsequent
discussion by the whole group.
2 All the role plays will focus on healthcare
related disputes and conflict situations. Initially they will involve
faculty members playing roles but those participants who have expressed
an interest in doing role plays will be invited to participate.
For each role play there will be some clearly identified IBN skills
highlighted (for instance, active listening, re-framing, the use
of caucuses, etc.).
3 The "Telling our Stories" segments are
intended to allow both faculty and participants to share anecdotes
drawn from their experience to illustrate examples of conflict situations
they have known, innovative ways of dealing with problems and some
of the reasons they have become interested in the field of ADR in
healthcare.
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