An Intensive,
Interactive, Conflict Resolution Workshop
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Short
lectures, small-group sessions, role plays and group exercises
illustrate the dynamics of the healthcare system, and
demonstrate how to adapt ADR concepts and techniques to
resolve common conflicts within the current healthcare
culture. |
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Participant
Comments
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"High-level
conflict resolution skills workshop"
"Integrated
conflict resolution with impact of not dealing with risk or
patient safety."
"Excellent!
Useful! Worthwhile! Lots of skills to use at work."
"Very
interactive , great learning experience. Terrific reference
materials..."
"Really
put us through our paces in terms of trying to look at problems
from a different perspective"
"Very
well done"
"This
was very helpful" |
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What we offer in our workshops
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Conflict is a reality in the Canadian healthcare system today. Learn about the causes and contributing factors as well as the most effective ways to engage the parties in a collaborative resolution process. This challenging symposium integrates the theory and practice of Appropriate Dispute Resolution (ADR) with recent studies of adverse events, healthcare systems analysis and risk assessment.
The workshop has been designed as a three-day stand-alone experience. We are happy to adapt the content and duration to respond to the specific needs of your group. This may include one-day or two-day sessions as well as workshops directed to the concerns or experiences of specific groups. To see an overview of the three workshopÉ.. (link to curriculum outline)
...
curriculum outline
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Participants
will learn:
- The
characteristics of the healthcare system that generate conflict
- The
principles of Interest-based negotiation (IBN) and mediation
theory
- Specific
skills and strategies to harness the positive power of conflict
- The
appropriate use of mediation/IBN to resolve conflict in
healthcare
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- Health
care facility managers, administrators and decision-makers
- MDs,
RNs and other healthcare workers with departmental, section
and unit responsibilities
- Health
planners, economists and government policy makers
- Legal
counsel and risk managers for healthcare facilities
- Representatives
of professional associations and labour organizations
- Anyone
who cares about positive change in healthcare in Canada
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