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Resolving Conflict in Healthcare workshops
Ambrose Hearn
Lori Williams


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Our Team

Rob Robson, Director

Dr. Rob RobsonDr. Robson is a negotiator / mediator who completed his mediation training at the Harvard Law School in Boston, Massachusetts. He has a wealth of experience negotiating and mediating medical matters in both the private and public sectors. Dr. Robson also acted as a volunteer mediator with the Dispute Resolution Centre for Ottawa-Carleton (DRCOC) while the program was still active.  

During the course of his career, Dr. Robson has delivered over 500 lectures, seminars and training sessions to various medical groups in both English and French.

Dr. Robson is a founding partner with mediate.calm, and is well-versed in the subject of negotiation and mediation. He brings to the field a wide variety of skills and a great deal of creativity in assisting people to resolve matters outside of the courtroom.

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Ambrose Hearn, Dispute Resolution Consultant

Ambrose HearnMr. Hearn trained as a negotiator/mediator through the University of Windsor Law School, and has coached workshops in ADR with Stitt Feld Handy Houston ADR Inc. of Toronto ON. He has an extensive background in Health Care Administration in Canada, extending over more than 25 years. His most recent position (1999-2003) was President and CEO of VON Canada, a national non-profit community health care organization. From 1993-1998, he held the position of President and CEO of the Ottawa Civic Hospital, a major teaching hospital in the Nation's Capital. Previously, he was CEO of the Canadian Council of Health Services Accreditation (1987-1993), the national organization that sets standards for and accredits health care organizations. During the period 1981-1987, Mr. Hearn was the Deputy Minister of Health for the Province of Newfoundland and Labrador.

Over the last five years, Mr. Hearn has been a regular lecturer in the education program "Orientation of the New Hospital Trustee" and "The Role of the Board Chair" sponsored by the Ontario Hospital Association.

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Lori Williams, Dispute Resolution Consultant

Ms Williams is a lawyer, mediator and facilitator in Vancouver, BC. She has experience in conflict resolution in small claims matters, organizational and employee disputes, personal injury and insurance matters. Ms Williams has also assisted in training at several mediation courses offered by the Law Society of BC through Continuing Legal Education.

Ms Williams practiced law in Vancouver for 12 years before moving into the field of conflict resolution. Her areas of specialty included medical malpractice / physician defence, insurance and employment. She obtained her Certificate in Conflict Resolution from the Justice Institute of BC, and is a member of the B.C. Mediators' Roster (Civil).

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